How to track your shipment ?
Incorrect address, problem with a delivery ?
For any problem with delivery, you can find a solution by contacting the carrier responsible for the transport, providing your parcel tracking number.
You may also contact our customer service for information or help to find a solution for your delivery.
Which carrier is responsible for the delivery of my parcel ?
For France, French overseas territories and Corsica the standard delivery is carried out by La Poste Colissimo *. Express delivery is ensured by Chronopost * (Metropolitan France only, Excluding Corsica and French overseas territories).
For international shipments, Standard or Express delivery is ensured by Fedex *.
(*) This information is purely indicative and may be subject to change without notice.