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What Should You Do When You Receive Your Order?

Is your delivery person bringing you a package?

Always check the condition of his merchandise (especially if you've ordered fragile items).

Everything's fine

Sign the delivery slip.

We use appropriate, high-quality packaging materials. Our logistics team takes great care in preparing and packing orders.

If, despite all the precautions we've taken, your order arrives damaged, It is essential to follow the procedure below.

An item is missing

Accept or decline the delivery and Please note "item missing" on the delivery slip.

An item is broken

Accept or decline the delivery and Be sure to note the damage on the delivery slip.

The box is damaged on the outside

Note on the shipping slip that the packaging is damaged, torn or open. Inspect the merchandise and Clearly document the damage to the product and then notify us immediately by email or phone.

Important

Always keep the packaging in case of a dispute.

In the event of a dispute

Take some photos and send an email to contact@humidor-station.fr by explaining the problem that occurred during delivery.

We will promptly reship your order or issue a credit memo, whichever you prefer.

Is your package delivered directly to your mailbox?

If there is any damage, please keep the packaging, take photos, and send us an email at contact@humidor-station.fr. We'll take care of it.

Enjoy the show!